On 29th January a new telephone system was launched to connect callers faster with Samaritan volunteers. With CONNECT, more callers will be getting through to the volunteers, rather than hearing an engaged tone, especially during the night when there are fewer volunteers on duty; if a volunteer is available to speak to them somewhere in the country, they will get through.
Samaritans offer confi dential emotional support to distressed, depressed, bereaved and suicidal callers, 24/7, 365 days a year. You don’t need to be suicidal to contact us.
In Kettering, we currently have about 70 listening volunteers who give up their time freely and willingly to help those in distress. In addition to daytime and evening duties, each Samaritan volunteer is expected to be on duty during the night. Our night duties can be, and often are, very busy as it is during the night when callers are at their lowest and their fears, worries and problems seem to be overpowering.
It is often easier for a caller to talk to a completely anonymous volunteer and reveal their most personal and distressing thoughts, rather than offl oad to a family member or friend for fear of worrying or upsetting that person.
We can be contacted by ‘phone, email, text or in person at our offi ce in Montagu Street, Kettering, and are at the end of the ‘phone to listen and support our callers but never to give advice.
It is by talking through problems and crises that callers at the end of the conversation which can be very lengthy, can see a possible course of action which is right for them.
We offer follow-up calls in certain circumstances and arrange to ring the caller back to see how they are progressing and, if the person is still distressed, we may suggest we call again. Our message to all callers is that we do care, we are here for you and you are never alone.
Whatever you’re going through, we’ll go through it with you. 111 Montagu Street, Kettering, NN16 8XJ Tel: 01536 416999 08457 909 090 Text: 07725 909 090 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
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